Question How do I place my order?
AnswerTo place your order, follow these steps:
- Browse through our catalog until you find something you like. Choose the relevant size (if you are not sure about the size, refer the size infographic) and click on the ‘Add To Cart’ button (you can add multiple items to the cart).
- ‘In My Cart’, you can either choose to continue shopping or confirm the order.
- To shop with us, you can log in with your ‘Ganpati Bappa Motion Pictures ’account or continue as a guest user.
- Once the cart is all set, proceed to checkout, enter the shipping address, select the desired payment process and confirm your order.
Question How will I receive my order?
Answer
- We will ship your order to the shipping address. We have tie ups with reputed courier companies, so your order will be delivered at your doorstep. All orders will be delivered in sealed packages to protect your goods and ensure that they reach you in perfect condition
Question How will I know that my order has been placed successfully?
AnswerWe will send you an email with your order information to confirm your purchase and another email when your order is shipped. However, the order will be accepted and sent to you only after your credit/debit card and address details have been verified.
Question When will my order be shipped?
AnswerYour order will be shipped within 4-6 days.
Question Who can I contact if I have any questions?
AnswerWrite to us at [email protected]. We will be happy to help you out.
Question I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
AnswerCheck your bank/credit card account to ensure that your account has been debited. If your account is debited but the transaction has failed then the money is normally credited back to the account within 7 business days.
For assistance you can write to us at [email protected].
Question How can I check the status of my order?
Answer
- If you have a user account and were logged in when you placed your order, you can track the status of your order on the website.
- Once your order is placed, we will send you a confirmation e-mail. In case of an event which delays your order, you would receive an update from us.
- If you still have apprehensions, write to us at [email protected] and your issue will be addressed.
Question How can I cancel my order?
Answer
- For prepaid orders, please contact us at [email protected] to cancel the order and refund your payment. Refund will be processed through the same payment mode within 12-15 business days.
- If the order has already been shipped we will not be able to cancel it. However, you can refuse to accept the shipment and let us know as well. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
- In case you desire any changes or edits in your order, please write to us at [email protected]. We will help you out with customized solutions wherever possible .
Question How can I cancel my order?
Answer
- For prepaid orders, please contact us at [email protected] to cancel the order and refund your payment. Refund will be processed through the same payment mode within 12-15 business days.
- If the order has already been shipped we will not be able to cancel it. However, you can refuse to accept the shipment and let us know as well. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
- In case you desire any changes or edits in your order, please write to us at [email protected]. We will help you out with customized solutions wherever possible .